August 2023 edition
This statement contains the general information about the processing of your personal data by TCS. For further information, please refer to your contract documents (product information, general terms and conditions, contractual clauses and ad hoc declarations).
This statement is updated regularly to reflect developments in processing and legal requirements.
Depending on the products you purchase and the services you use, the legal persons responsible for the processing (hereinafter "the Data Controllers" or individually "the Data Controller") may be:
If you have any questions or wish to exercise your rights, please contact the Data Protection Officer:
Touring Club Switzerland (TCS)
Data Protection Officer
Case Postale 820
Chemin de Blandonnet 4
When you communicate with one of the Data Controllers, the TCS collects your master data (in particular surname, first name, address, e-mail, telephone number, vehicle registration number and other vehicle data, bank data, age, solvency). They are stored centrally in a TCS database and made available to the Data Controllers who process them to fulfil the purposes defined below.
If you provide us with the master data of your family members, we assume that you have duly informed them of this.
Any information you provide to a Data Controller that is product or claim specific will be stored separately with the relevant Data Controller and will not, in principle, be shared with other data processors.
Telephone calls can be recorded, especially calls to our Operations Centre (roadside assistance, personal assistance) and calls to our Contact Centre. The call is then preceded by an informative voice message.
It may happen that a Data Controller collects data directly from third parties in the context of organising services, (e.g. in order to organise roadside assistance or return transport or to establish the facts in the event of a claim) and in the context of debt collection (e.g. via Intrum Ltd).
Finally, TCS acquires addresses of approved suppliers in compliance with the legal provisions in order to offer its products as well as those of the other Data Controllers to non-members.
The respective Data Controllers will use your data for the purposes specified in the TCS Articles of Association and for the purposes specified below and at the time of collection.
The Data controller collects, stores and processes your data insofar as this is necessary for the conclusion of the contract, the monitoring of customer relations, the verification of the obligation to perform (cover), the provision of contractual services, the processing of claims, the fight against fraud, the invoicing and the answering of questions and concerns.
If, when concluding a contract, decisions are made on the basis of wholly or partly automated processing of personal data with legal effect for you or which affect you significantly in a similar way, we will inform you of this in an appropriate manner at the time. You can then request that the decision be reviewed by an employee.
We also process your data to be able to offer you products and services tailored to your individual needs so that you are quickly informed about our products and services that may be of interest to you.
TCS can also offer you products in cooperation with selected partners (e.g. the TCS Member Mastercard ).®
We also contact you from time to time to conduct customer satisfaction surveys so that we can hear your views on our services and improve the quality of our services.
It is in our legitimate interest that our products and services are continuously developed to meet the needs of our customers.
The Data Controllers publish newsletters to introduce you to their activities, services and products and those of their partners. You must subscribe to receive the newsletter; to unsubscribe, simply click on the link provided in each newsletter.
The Data Controllers may exchange master data with each other (e.g. in the event of a change of address in order to contact you and offer you products that meet your needs).
When you become a member of the TCS, you also become a member of the TCS section of the canton in which you reside. Each section is constituted as a separate association. Your master data, which is collected when you join and thereafter, is also shared with your section.
Data Controllers may engage Data Processors who are contractually obliged to process the data in accordance with the above purposes and to implement appropriate security measures.
It may happen that the Data Controllers involve other service providers to help you. In this case, these third parties engaged by the Data Controllers will process your data under their own responsibility. To facilitate their work, the Data Controllers may need to provide personal data to these third parties (e.g. medical data to medical providers at the place of stay under the ETI protection letter).
Unless otherwise stated in the GTC or the contractual provisions, the controllers will not disclose your data to third parties.
The transmission of data is reserved if an authority or the law provides for this or if this is justified for other legal reasons (e.g. in the context of debt collection to companies who deliver economic and creditworthiness related information like Intrum Ltd).
Your data is hosted on our servers in Switzerland and on servers of service providers in countries of the European Union. Your data may be temporarily accessible from other countries due to the technical or operational infrastructure of the service providers we have commissioned; however, we ensure that this is done in compliance with Swiss data protection legislation.
Your data may also be transferred abroad if this is necessary to fulfil the contractual services and to achieve the purposes described above (e.g. to organise your repatriation or the towing of your vehicle, to provide medical assistance or to assert your rights).
Data will be retained for as long as is necessary to achieve the purposes set out above, to comply with legal time limits for record retention and limitation of claims or for any other legally recognised justification. Generally, your data will be retained for 10 years unless we are entitled to retain it for a longer period. Criteria for determining the retention period include the legal requirements (in particular Art. 958f OR) and the limitation periods for claims.
You have the following rights in relation to the processing of your data:
If you wish to exercise the above rights against a Data Controller, you can send us a letter to our postal address or use the contact form on our website (see the instructions at the beginning of this document). In order to prevent misuse, we need to identify you (e.g. by a copy of your identity card if identification is not possible by other means).
Please note that conditions, exceptions and restrictions may apply to the exercise of these rights under applicable data protection laws (e.g. to protect third parties or trade secrets). In this case, we will inform you of this.
When using this website, TCS collects the following data in server log files (logs):
TCS uses this data for statistical purposes, to optimise its website and to prevent security breaches. The log files are deleted after one year.
We use various tools that allow us to analyse the use of our website and measure the success of our advertising on other websites, as well as display targeted advertising messages based on the pages you visit (hereinafter referred to as "Tools").
This data is collected and stored anonymously so that it cannot be linked to you. The statistics on our website do not contain any information about individual users.
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